1. What condition are the items in?

All our items are carefully selected, gently pre-loved, and quality-checked to ensure they're in great condition. Any noticeable flaws will be clearly stated in the product description.

2. How do I choose the right size?

Each item includes its labelled size and fit details. As sizing can vary between brands, we recommend reviewing the product description before placing your order. If the fit isn't quite right, you can return your item within 7 days of delivery, as long as it is unworn, in its original condition, and meets the requirements of our Return Policy.

1. Where do you ship to?

We ship both within Malaysia and internationally. Shipping rates and delivery times are calculated at checkout based on your location.

2. How long does delivery take?

Orders are processed within 1–2 business days.

Malaysia: Estimated delivery within 3–7 business days.
International: Estimated delivery within 5–10 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and may vary during peak periods or due to customs and courier delays.

Can I return or exchange an item?

At ReKynd, every item is carefully inspected, photographed, and  described before it is listed for sale. As most of our items are pre-loved, all return and refund requests are reviewed on a case-by-case basis.

If you experience an issue with your purchase, please contact us within 7 days of receiving your order, quoting your order number and providing details of the issue.

Returns or refunds may be considered if:

• The item received is significantly different from its description.
• You received the wrong item.
• The item has an undisclosed defect or damage.

To be eligible for a return, the item must be:

• Returned within 7 days of delivery.
• Unworn, unwashed, and in the same condition as received.

Once we receive and inspect the returned item, we'll notify you of the outcome. Approved refunds will be processed using the original payment method.

If you have any questions about a return or refund, please contact us—we're committed to resolving any issues as fairly and promptly as possible.

Why shop with ReKynd?

At ReKynd, every purchase creates a positive impact—giving quality clothing a second life, reducing textile waste, supporting local sustainable fashion, and helping people through charitable contributions.